Related Articles ( service quality )
Measuring the Extent of Availability of Service Quality Dimensions in Algerian Governmental Banks: the Case of National Algerian Bank (BNA) Annaba
This study aims to measure the extent of availability of service quality dimensions: reliability, responsiveness, assurance, empathy, tangibility in a Algerian governmental banks, and to realize the previous aim the study adopted the descriptive analytical method using the questionnaire tool to collect ...
Determinant of Interest in Using Financial Technology Applications
Objectives: The aim of study was to analyze the impact of perceived usefulness, perceived ease of use, and service quality on individuals' inclination to utilize the DANA financial technology application. Furthermore, the variable exerting the most dominant influence on the intention to use the DANA ...